Refund policy

At Boutik Mains Créatives, we are committed to offering quality products and exceptional service to our customers.

Because our items are personalized, made to order with the design, size and color you select, we are unable to accept returns, exchanges or cancellations once an order has been confirmed . and processed. All sales are therefore FINAL.

We are also not responsible for lost or stolen packages. and we are not responsible for packages lost due to incorrect shipping addresses entered during checkout.

We therefore encourage you to review the details of your order carefully before finalizing your purchase. If you have any questions or concerns regarding a specific product, please do not hesitate to contact us before placing your order. Our team will be happy to answer all your questions and provide you with the information you need to make an informed decision.

Problems with the article

However, if your item is damaged, defective or you have received an incorrect item, please contact us immediately by email.

Customers have 2 days after their order is delivered to inspect their package and contact us if there is a problem with their order. If we are not contacted within 2 days of receiving your order, we are no longer able to resolve the issue.

We thank you for your understanding and your support.

Boutik  Mains Creatives